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📙 Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It by Bill Marvin — download pdf


An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

About book:

  • Author: Bill Marvin
  • Year: 1991
  • Publisher: Wiley
  • Language: English
  • ISBN: 0471551740,9780471551744

About file:

  • File size: 2 094 742
  • Format: pdf


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